Terms & Conditions
Welcome to our website
The term ‘Fish & Game NZ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Level 2,The Dominion Building, 78 Victoria Street, Wellington , PO Box 25055, Wellington, New Zealand. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.
Any information provided to us via upload to the site, specifically via the 'Brag Your Bag', 'Brag Your Catch' and ‘photo competition’ areas of the site becomes the property of Fish & Game NZ and we reserve the right to use any image or information uploaded to the website in our promotional or marketing material. By uploading an image to the site you confirm you are the rights holder of the image and have the authority to publish the image being uploaded.
Shop Terms & Conditions
By purchasing products or services from Fish & Game NZ (Fish & Game) or using this website the purchaser ("customer") agrees to the following terms and conditions of sale.
All prices shown are in New Zealand Dollars. Payments from customers outside of New Zealand are required to be in New Zealand Dollars. We do not accept any other currency. Your credit card issuer may apply charges for currency conversion. Fish & Game will not cover the cost of these charges or accept responsibility for any currency conversion charges.
GST (Goods and Services Tax)
For New Zealand delivery addresses, all prices are New Zealand GST (Goods and Services Tax at 15%) inclusive unless otherwise stated.
We accept Visa and MasterCard. The name that will appear on cardholder/bank statements will be Fish & Game.
Sales made through the Fish & Game Public website (fishandgame.org.nz) uses the DPS Payment Express Payment Gateway for its online credit card transactions, excluding licence sales. Licence Purchases made through the Fish & Game licencing website (fishandgame.eyede.com) uses the TradeMe Paystation Payment gateway for its online credit card transactions.
Both gateways process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time.
- Fish & Game does not have access to your full card number, the credit card payment is secured by DPS and Paystation.
- Both payment gateways have bank grade security. All transaction details are stored in PCI-DSS compliant Data Centres.
Visit www.paymentexpress.com and www2.paystation.co.nz for more info on online credit card payments.
New Zealand Law
Any goods or services supplied or sold by Fish & Game are sold or supplied under conditions of New Zealand law. The laws of sale and contract of any other country do not apply.
- Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act and, in the case of any conflict, the provisions of that Act will apply.
- The Consumer Guarantees Act 1993 does not apply to business customers (where "business" is as defined by the Act). Business customers agree that where products are purchased for the purpose of a business the Act does not apply.
Site Access Fish & Game NZ hereby grants you permission to access, view and download the content appearing on this site for personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the expressed written permission of Fish & Game you may not use any device, method or software including, but not limited to spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.
Fish & Game, Hothouse and ESL Limited, our web development partners, have worked hard to make this website as user friendly and informative as possible. When viewing the pages of this website you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided for general information only. Fish & Game has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur, including through negligence. Accordingly, Fish & Game does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.
Copyright & Trademarks
You agree that the content you access, view or download and the software used to create it, remains the property of Fish & Game as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter the content in any way, or make it available to any third parties.
Terms and conditions for licence sales.
A Fish and Game Council’s sports fishing or game bird hunting licence is valid for the region specified on the licence if it is a ‘Local Area Licence’ or throughout New Zealand (excluding the Taupō Fishing District) for all other Fish and Game licence categories. In becoming a Fish and Game licence holder you are agreeing to comply with and be bound by the following terms and conditions.
A range of licences to choose from – Make sure you know which licence you are eligible to buy and which one best suits the time and range of fishing or hunting you wish to do. Check the Fish & game website for details.
Means of purchase - Licences can be purchased directly through the Fish & Game website or purchased through Fish & Game licence agents or ‘retailers’ using the Agency Online facility.
Applying for a licence online - By applying for a licence in electronic form you consent to the provision of the licence in that form in accordance with the Electronic Transaction Act 2002.
Applicant’s Information – An applicant must specify the licence holder’s full name, postal address, telephone number (if any), and date of birth.
Valid Licence - A licence is not valid until the holder has signed his or her usual signature in the space provided for the purpose on the plastic licence, printed PDF licence or by means of an electronic signature on a digital licence.
Licensed to fish or hunt - A licence is not transferable to a person who is not named on the licence.
A receipt and a ‘plastic’ licence – When buying a licence over the online or the 0800 licence number (0800 542 362) you will receive via email, immediately on confirmation of payment, a receipt with licence number and details. This receipt is your licence if buying a short term licence. If you buy a winter or any category of whole season licence, a receipt will be sent by email immediately, followed by a ‘plastic’ licence sent to your postal address.
If your ‘plastic’ licence has not arrived in the post after 10 days from the time of issue, please contact the licence administrator at – email@example.com
Regulations guide – All licence holders must comply with the regulations set by Fish and Game Councils. A free copy of these regulations is available to the licence holder at the time of buying a licence. They are also available on the Fish & Game website and the NZ Gazette website. Note that breaches of these regulations are strict liability offences, which means ignorance of the existence of them is no excuse.
Choosing the correct licence
Family licence is for a couple and their children or grandchildren who are under 18 years on 1st October - 1 person (the primary licence holder) and spouse or partner (the secondary licence holder) and children. This licence is not for adult age children to fish with their elders. The secondary licence holder may take the children fishing (and fish themselves in the company of the children) without the primary holder being present. However, only the primary licence holder may use this licence to fish independently.
Local area licence entitles the holder to fish in just one Fish & Game region named on the licence. This licence is not for those who wish to fish in more than one region. To fish outside the boundary of the region specified on a local area licence is the equivalent of fishing without a licence.
Non-Resident Licence (NRL). If you’re a visitor from overseas, you must buy a Non-Resident Licence (NRL). "Non-resident" means a person who, on October 1 (in the current season), is NOT ordinarily a resident in New Zealand.
A Resident is someone who is a New Zealand citizen, or :
- holds a residence class, student, or work visa, and
- has lived in New Zealand for at least six of the 12 months immediately prior to their licence purchase, and
- has New Zealand as their primary place of established residence.
A Non-Resident Licence (NRL) entitles the holder to fish for sports fish in all Fish & Game regions, excluding the Taupo Fishing District managed by the Department of Conservation. It includes a levy used to contribute to fisheries management and habitat protection.
Holding a licence
You must hold a licence – It is an offence to take sports fish or game birds at any time, unless that person is the holder of a licence and does so during the open season and in a manner consistent with the angling or hunting conditions for the area they are fishing. Fishing or hunting without the appropriate licence is also deemed to be doing so without a licence.
Licence is a permit to fish or hunt – Your licence is a permit to fish for sports fish or hunt for game in accordance with the regulations governing the Fish and Game region in which you are fishing or hunting. Please note there are two levels of regulations, those that apply country wide (First Schedule) and those specific to each region (Second Schedule). If you are in any doubt about these regulations please contact a Fish and Game Council office.
Carry your licence with you - Always carry your licence with you when you’re fishing or hunting. If a warranted Fish and Game ranger or a police officer asks to see your licence, it is an offence if you do not have it with you. You may carry your licence electronically by saving the PDF of your licence receipt. Some form of positive identification, i.e. a driver’s licence, is also recommended to be carried so that you can prove who you are to a ranger or police officer.
Lawful occupier of land – Any person who is the lawful occupier of any land may fish or hunt within such land without a licence, during the period and upon such terms and conditions specified by the relevant Fish and Game Council. This does not include along legal roads or marginal strips adjacent to the occupier’s property.
Licence is not a right of access – A licence does not confer any right of entry upon the land of any person without his or her consent.
Licence transfer, upgrade and refund policy
Licence transfers – It is not permitted to transfer a licence from one person to another.. Short Term Licences are not transferable from one date to another. Licence upgrades – Licence upgrades from a lesser fee licence category to a higher fee category requires the agreement of the Fish and Game Council to which that licence relates, within the month of purchase. Once the upgrade has been authorised, the new licence must be first purchased before a refund on the original occurs.
Refunds – No refunds will be issued outside of the month of purchase. There may be "exceptional circumstances" to this refund policy that are beyond the control of the Licence Buyer including illness or death, but this must be supported by appropriate evidence. Application for a refund within the month of purchase is at the discretion of the Fish & Game Council to which that licence relates.
Refund currency – Refund currency will be in New Zealand currency. An exchange rate, where applicable, will be that on the day the refund is made.
Tagged fish or banded game birds
Return any tags - If any of the fish you catch have tags attached to them, please return the tags together with the details (length, weight, location and method of capture) to the local Fish and Game Council. This information is essential to allow Fish & Game to effectively manage the fishery.
Return any bands – Similarly, if you have a banded bird in your bag please report it. An easy option is via the Fish & Game website. Band information provides Fish & Game with important details about the survival and movement of game birds.
Respect the code of conduct – Maintain a good standard of sportsmanship when fishing or hunting – treat others as you would wish to be treated yourself. Refer to the fishing or hunting ‘Code of Practice’ in the respective regulation guides for details. Your Fish and Game Council office – Further information is available by contacting a Fish and Game Council office. The contact details are available in the regulation guides and on the website – click on the interactive map to find out more about a Council or the region.
The Fish & Game Website is comprised of various web pages operated by Fish & Game New Zealand and its licence administration agent ESL Limited.
The personal information supplied to Fish & Game will be stored by Fish & Game on a secure server. All information is encrypted whilst in transit. Fish & Game will not share your personal information with any other third party. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk. Users may browse and access information contained within this website without providing any personal information. You may voluntarily choose to provide personal information, for example when you apply or renew a sports fish or game licence or subscribe to e-zines. Unless otherwise stated, Fish & Game will keep that information secure, use it only to communicate with you, and will not provide it to any third parties, except for research purposes where the privacy of the data provided is addressed under the contract for service, without your prior consent.Please contact a Fish & Game office if you have any concern about its use of your personal information.
Data Security Policy
Payments and Donations
When you make a payment or donation through our website (for example, by making a one off payment for a sports fish or game licence), we may ask you to submit certain information (such as credit card information) so we can process your payment or donation. We use the credit card information you provide only to fulfil the transaction you requested. We also maintain your contact information in our records so we can contact you.
Privacy Statement By completing this form:
- I acknowledge that the information will be provided to Fish & Game, ESL Limited Licensing, Paystation (licencing) or DPS Gateway (online purchasers other than licencing) and their nominated call centre, and the nominated bank.
- I agree that Fish & Game, ESL Limited, Paystation, and DPS Gateway may retain this information for the purpose of effecting the payments and or donations, and will retain this information to continue and improve their payment and or donation activities.
- I authorise Fish & Game and ESL Limited, to debit the specified amount from my credit card account.
- I understand that I am entitled to access and request the correction of any personal information that Fish & Game holds about me.
Cancellation, return and refund policy
If at the time of payment and or donation you decide that the amount you entered was incorrect or you wish to cancel your order for a sport fish or game licence please contact our 0800 Licence number 0800 542 362 for a refund. A refund on a 24-hour licence must occur prior to the 24-hours specified on the licence. Refunds on licences that have been used remain at the discretion of the regional Fish and Game Council. If you wish to withdraw a donation or seek any refund for a purchase other than a licence, please contact firstname.lastname@example.org or call +64 4 499 4767
We only accept New Zealand currency. If you would like to make a payment for a sport fish or game licence from outside New Zealand then you can pay in New Zealand dollars. However please note your credit card company will charge you the relevant conversion charge.